Went in a few days ago, Starting off the big lady at the front desk already has the grumpiest face ever , Went in with 2 friends obviously we all look young but with no bad intentions, I come up to her to ask a question about something I was looking for but forgot the name of , she give me the most terrible Attitude ever and talk to me as if I were dump because I couldn’t remember the name … Very rude Would rather drive farther to a a Spencer’s then this store . customer service is everything! She could use some training.

I went here with my girlfriend for the first time recently and we were impressed by the amount of variety they had in store! I was surprised to see Tengas in an American store! And the ladies in the front were very nice and helpful as well. Would definitely come back again!

Utterly useless customer service. Friday July 11 2025 at 6pm. Tried calling to ask if a product that i saw was not stocked two days ago would be in stock today or if I had to come next week. The product is literally in the glass counter half a foot behind her back and she said I had to come into the store. I told her it was a 20 minute drive and she didn't give a rats you-know-what. But when I showed up at the store I see one of them laughing as she's walking back to the front and the 2nd one just sitting in the chair behind the counter not doing anything. Not sure which one it was who answered the phone, but thanks for wasting my time. I guess 15 seconds of your time is more valuable than my 20 minute drive in rush hour traffic. Also, it wasn't even in stock when i got there. It's not like I was asking them to do anything scandalous, just needed to know if I should come a week later. Giving one more star since it's really the only one in the area, and there are some other nice employees there. Not sure if they still work there anymore

Great place. The staff was extremely friendly and helpful! They explained each product in detail and helped my partner and I choose what was best for us. The store itself was varied and organized, and the vibe was fun and welcoming.

Sometimes you don't want to talk. Went in with my partner and felt very stalked by staff. The conversation with staff felt very invasive. Older blonde staff member made my partner and I feel like we were on display and made several lude remarks that left us not wanting to return again. Although pricing is good and previous staff had welcomed us, this one experience is enough to ensure we don't return for business