I just walked in today around 11am and, unlike the usual experience I’ve had here, I wasn’t greeted at all. I said hello to the gentleman standing at the front on his phone, and there was no acknowledgment or response. That was the first red flag. I was standing there ready to make my purchase and already knew exactly what I wanted. He continued sitting on his phone without saying anything or offering any assistance. I finally asked if he was pretty busy, and his response was, “Well, I’m trying to send my sister money.” At that point, I honestly felt so uncomfortable with the demeanor and lack of customer service that I had to walk away for a moment. This was not the type of experience I’m accustomed to having here, and it certainly isn’t an experience that makes me want to spend my money at Off Chute Too. What makes this especially disappointing is that I actually made the trip over from Scottsdale specifically because I wanted to continue supporting a local business. I know I can purchase the same products elsewhere (at a significantly lower cost compared to the extremely high markups here), but I intentionally chose to come here because I’ve been a frequent customer and wanted to continue supporting this store. Unfortunately, one employee can have a significant impact on a customer’s perception of a business. His attitude and lack of engagement turned what should have been a simple purchase into an extremely negative experience. As a frequent shopper here, as well many others I’ve recommended to come here, I know customers have choices about where they spend their money. I hope management takes this feedback seriously, because experiences like this can easily drive loyal customers elsewhere. You lost a loyal customer but I’m also saving money shopping elsewhere so I’ll accept that as it is.

Fantastic shop. Surprised by the amazing clothing options. One stop shop for all things Queer. Really fun to look around and impossible to leave without something fabulous.

Literally the best adult shop I’ve ever been to at least so far maybe just cause I know where everything‘s at but the stuff is amazing. The products are amazing and I never leave disappointed

I'm pansexual and my bisexual wife and our femboy boyfriend love this store extra friendly staff clean sanitary store wide huge selection of new premium high-end products toys clothing specialty items and more

I am a huge fan of Andrew Christian underwear, honestly that's all I wear, I really enjoy there trophy boy underwear, I have about 20 pairs of the regular Andrew Christian and then about 10 pairs of trophy boys. The staff at the off chute too are very friendly and very helpful. If you are a Gay Man that appreciates good quality underwear or even some of the other items that they carry, then I highly recommend you visit the store off of 7th Ave and Indian school rd. ASAP and check out the huge selection they have of Andrew Christian underwear. Kudos to all of you who work at the off chute too. Every chance I get, I go to the off shoot too, the store is amazing with plenty of selection and the guys that work there are always very informative and eager to help. Kudos to all of you gentlemen, who bust their asses just so they can be there for you when you need it.