I wish I could give this Five stars, as the store is extremely affordable, the environment is clean and organized, but the staff can be really overbearing. Specifically one individual, an older looking short woman with dark red hair. This is only my second time in the store, but the first time I had gone this woman in question wasn't there and I had no issues shopping for me and my partner. However this time, my partner and I were almost immediately followed by the older red head woman when we entered the store, which was fine at first because she asked us if we needed help with anything. When we said "we're good" she then proceeded to watch us from about 6 feet away for around 10-15 minutes. So most of my shopping trip. She wasn't stocking anything or doing any kind of labor while watching, she was just standing there, which felt both extremely unprofessional (as I'm shopping for intimate items with my partner, which can make couples feel very vulnerable while shopping) and just down right creepy. While I understand some workers may want to observe to make sure no one steals, I don't understand why this woman in particular kept breathing down our necks. If she had been stocking or watching me from the counter intently, I would understand. But because she was directly on the floor with the customers NOT doing any kind of work (she would skim through the birthday cards while watching us) I feel extremely uncomfortable and dissatisfied with my shopping experience. I hate to say it, but coming here again may not be my first choice. As a new customer, I'm gravely disappointed in how this particular stafff member holds herself and I really hope she'll give people a bit more privacy when shopping.

Great customer service, no pressure from the men or women who work here. Great advice from the gals regarding what toys my lady will like… honest, huge selection of every fetish/kink etc.

I went into bookends for the first time today. The selection of items is incredibly kink oriented which is great. The lingerie selection for plus size women like myself was top tier! The staff were helpful and judgement free :) My boyfriend bought me lingerie and it's so nice and comfortable. Will definitely be stopping in again soon!

⭐️⭐️⭐️⭐️⭐️ I live near a VIP store and honestly walked in and out with nothing—poor selection and products that looked like they’d been sitting on the shelf forever. Boxes were discolored and it didn’t feel trustworthy. I checked Google and saw most items would take 7–10 days to ship (even Amazon), so I decided to take the drive instead—and it was 120% worth it. The moment I walked in, I noticed they carry original products from well-known manufacturers, plus some redesigned versions that have a lower price point if someone need that. The selection was great. Allysen came over, asked if I needed help, answered all my questions, and gave solid recommendations. Super friendly and very knowledgeable. What really impressed me was that they open, sanitize, and test every product to make sure it’s 100% functional before you leave. That alone sets them apart—no going home and realizing something doesn’t work, and no dealing with manufacturers or returns (which we all know isn’t an option with these products). This store truly goes above and beyond. I’d much rather come here than order online and risk something arriving broken. I’m really glad they popped up on Google, and I’ll 💯 be back. If you’re thinking about trying a new store, I highly recommend stopping by and checking this place out.

First time shopping at this store! I can definitely say that it was amazing! There was so much to look at and I personally think that the prices were awesome!! The staff were amazing! And I will definitely be back. The store was also decorated for Valentine’s Day and it looked so amazing. I will be back and I will be telling all my friends how awesome this place is!