It’s Saturday night and I’ve been here for an hour. Get this: Someone pulls me into a room that I thought was theirs. I’ve never met the guy, I don’t know the guy. For goodness sakes-ITS A BATHHOUSE. Situation like this happen by the minute here. Then the door opens and the staff “catches us in a room that’s not ours” causing us to both be promptly kicked out. Remember, I don’t know this guy or what room he actually has. I try to explain myself and the situation, all the staff there refused to listen stating that “it’s policy” to kick anyone out who goes in another room. A room that, as I confess I was ignorant to the fact that it wasn’t the man’s room-I didn’t ask-“Hey is this your room?”, was right down the hall for a room that I paid $25 for. And that I was now being kicked out of unjustly. When I asked for a prorated refund, they simply looked at me with empty eyes. The also chose to kick out my partner, who had nothing to do with with the situation. We have been coming here for years and I’ve never seen such ignorance and absolute incompetence. You have robbed, misjudged, and spread ill-will to an unemployed single father of three who saves his money to come and enjoy the evening. Thank you for not caring to listen to me or trying to understand my situation. I’m disappointed to say the least, and horribly embarrassed-for something I. Did. Not. Do.

My boyfriend and I visited FLEXSpas Cleveland from the Detroit area, and we had an amazing time! The room was very clean, and everything appeared to be well-maintained and fully operational, including the pool, saunas, and hot tub. For a Saturday, it seemed a little slow, and there wasn’t as much action as we expected. However, we still had a great experience and enjoyed ourselves. I also feel like I didn’t explore the entire facility enough, so I’m looking forward to checking out more of what they have to offer on our next visit. The staff was VERY friendly and welcoming! The person who checked us in took the time to thoroughly explain the policies and the importance of respect and courtesy in a setting like this. That made a great first impression and helped us feel comfortable. We will definitely be back! Next time, we’re planning to visit during an event weekend to experience a little more of the social atmosphere. Hopefully, by the time we come back, the bar will be up and running! That would be a great addition to an already enjoyable experience. 🍻 Definitely worth checking out!

It is a bad move that they get rid of the quiet rooms. Many people drive a long way to be there and they need a quiet place to rest. Yet the owner got rid of the quiet rooms and install some speakers near the rooms that play annoying music. If I need to hear the music, I will go out there. This is a dumb decision!

Hi. I started coming here last year, and honestly, I was impressed by the size of the place and all its amenities. On weekends, there used to be lots of young guys enjoying everything the place had to offer, but for quite some time now, the main attractions—like the big Jacuzzi—have stopped working. The indoor pool area and the steam room are issues, too; the steam is scalding hot—it burns your face—so you can't stay in there for even a minute before running out; it’s boiling in there. It’s a shame because it’s a great spot for so many things. They destroyed the movie room—which used to be like an arena with tiered seating—just to put in two benches that look like they were tossed there; it makes you not even want to go in. There’s never anyone there anymore, whereas before, there used to be people all the time. In "The Asylum," the glory holes need to be raised about five inches; I’ve hit my nose on them several times, or if a guy is short, he can't reach them, and the person on the other side can't squat that low. They need a better design, like the ones at the second-floor entrance. The glory holes themselves seem to need a deep cleaning of the wall area because they’re always sticky and smell bad; they only seem to wipe the surface. I think the person managing this place is running it into the ground and ruining its reputation; so many negative reviews can't be wrong. That’s why hardly anyone goes there anymore. A place of this size and with these amenities—if everything were working correctly—would be packed every day, or at least from Thursday to Sunday; it would be absolutely full. Most of the guys working there are very friendly, though—thanks for that; it’s always appreciated. Please let pple know on the website that things are out of service so they can not drive more than 30minutes and see his favorite amenities are out. Thank you

Used to be a cool spot to relax or cruise. Not so much anymore really. Hot tub- indefinitely broken. Indoor pool- indefinitely closed. Porn theater- indefinitely closed for renovations. Outdoor pool- perpetually filled with insects. Wet sauna has smelled strongly of urine the past few times I’ve been. Crazy to be charging full price when half the facilities are broken indefinitely. Not really worth visiting in its current state.