Haven't checked out the lounge, but level 1 was super discreet and the staff were lovely (very helpful and knowledgeable)

In the. Private cabins are you allowed to have sex in there or what are the rules first time visitor soon I will be not very experienced any help will be good

**The very obvious ChatGPT response 😂😂 using words spelt in American English and the quotation left at the end 😂😂 These guys are incredible at doubling down with the lie** The hostility, the blatant lying over pricing, the bizarrely defensive attitude, and the shocking lack of privacy are massive red flags. If you value basic respect, honest pricing, and confidentiality, steer completely clear of this place. Absolutely appalling customer service, shady business practices, and zero respect for client privacy. I have been a loyal customer here for a long time, using both the downstairs store and the upstairs lounge, but after today's experience, I will never step foot in this venue again. I came in to buy a product I purchase regularly. The price had suddenly jumped from $95 to $120. When I politely asked about the increase, the staff member blatantly lied to my face, claiming it had always been $120. When I showed him my actual bank statements proving the regular $95 charges, instead of simply owning up to a price hike, he doubled down. He tried to dodge accountability by claiming the store and the upstairs lounge are completely separate businesses. It’s an insulting excuse, considering you pay for both at the exact same counter using the exact same EFTPOS machine. Instead of handling a simple customer question professionally, the staff became highly aggressive and defensive. Another employee jumped in, falsely claimed to track my purchase history, and literally called me "stupid" and an "idiot" just for holding up my receipts. To make matters worse, in a pathetic attempt to provoke me, they completely breached client discretion by bringing up my visits to other private venues.

A very nice store. Was interested in going upstairs to the play area , however the older guy minding the till was very dismissive when we asked questions about the difference between a sauna , And the lounge. Price was $20 . Has no wet area, showers ,pool hot tub. He told us to leave and stop asking questions. Went to Wet on Wellington. And had a great time with no bad attitude. Except for toys , skip this place.

Level 1 is an adult store and Level 2 is the cruising lounge. The staff is extremely friendly and cute (to everyone as I did see how he mingled with the customers). He was helpful by ensuring I know what kind of place I am visiting. The lounge is simple and clean. There are cubicles with gloryholes, a central area with porn being shown, a few rooms if you want to take it private and a dark-ish room with a sling in it. I went there during non-peak hours, so there wasn't a big crowd but quite an experience, nonetheless. Entrance to lounge is AUD20 and pay at the adult shop counter.